Returns & Exchanges

How do I exchange/return an item I purchased?
Step 1
• Ensure item(s) in the same state you received them and in the original packaging
• Use the following format 
> Order Number:
> Name of Item(s) to be exchanged/returned:
> Reason for exchange/return:
and e-mail to customercare@bobobobo.com or WhatsApp +628112348080
• Please wait for our confirmation before sending it to our office.

Step 2
• Send it to our office:
Jl. Kemang Timur Raya No. 96,
Pejaten Barat, Pasar Minggu,
Jakarta Selatan, 12510
Telp: +62 811-2348-080 

Step 3
• We will exchange or refund your product accordingly
• Please contact us for further assistance

What is Bobo Tokyo's exchange/return policy?
• Merchandise must be returned unworn/unused, in the same state you received them and in the original packaging.
• Product exchanges/returns are only applied to products with manufactory defect
• If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost. 
• Items with sale more than or equal to 50% off cannot be returned or exchanged.
• Returns and exchanges are applicable within 5 (five) days starting from the delivered date of the merchandise.